Chris Pratley one of the microsoft developers (I think he worked mainly on OneNote or OneNote has been his main devlopment) has a nice post on his blog about ‘chippy’ the microsoft office assistant, and that the User Experience Team at Microsoft (or the UX team) intended for it…
to me its still an annoying feature that instantly gets removed as soon as i see it.. Any problem ‘help’ or ‘assistant’ should be just that.. a sensible useful method of helping the user experience and move on with their task..
An assistant should do just that.. it should assist with the task in hand.. not pop up half way through a letter and state ‘Oh it looks like your writting a letter… do you need help…??’
We have a User Experience group in our company headed up by a very clever man
I’ve seen what hes done in user experience and I think.. this is just right, this is user experience no paperclips, just a tool working in my daily life.. the way i need it to work.. the things i need to know are there.. wher ei can find them, the things i dont know.. are in easy reach… the things i dont know i need to know are just sat there waiting for me..
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