Todays historic telephone conversation investigation involves the legend of the bouncing camera from Sweden, and its whereabouts today.. and the fact that insurance companies really are a bit pants.. and santa and his reindeer really cant be blamed for everything….
Theres a little history to this one… This all happened a few months back when I headed out to Sweden, to FISM.. the said camera, went on a kinda of ‘trip’ in that involved it boucing on the pavement, although it worked for a while after, it soon got a little bit ill and died…
It was an IXUS 700, which aren’t made anymore, and I love the size and weight, and really dislike the replacements in the IXUS line, so I really wanted it repaired rather than replaced with another model.
Luckily the camera was covered under my house insurance.. so it started it’s epic trip around the world…
Almost two months ago it headed on with its suitcases packed on its trip to direct line the insurers..
the camera had booked a driver (citylink) to take it on its travels, however it was firstly pretty narked to find out it didnt get any sort of bag or travel case to start its journey;
CityLink: “here for a collection?”
Drew: “yeah.. do you a have bag to put it in?”
CityLink: “Nope”
Drew: “oh.. normally the courier picks up and seals into a bag and gives me a receipt”
CityLiuink: “It’s back at the depot..”
Drew: “Oh…”
I kinda worked out on the assumption that he 1. had a citylink van and 2. he had a city link uniform on, he was either a pretty enthuiastic thief with bad dress sense, or he was in fact a citylink driver… So I thought what the hell and gave him the camera…
Overnight I kind of started to think that maybe I’d not been as clever as I could have been, and started to wonder if I’d actually been taken in by a good thief with bad dress sense…
Brrrr..Brrrr…
Direct Line: “Hello Direct line?”
Drew: “yeah I gave my camera to a citylink lookalike guy yesterday, and actually just wanted to know if it’d had actually got to you..”
Direct Line: “Oh, well it doesnt actually go to us.. it goes to jessops…”
Drew: “Oh ok.. can I talk to them please?”
Direct Line: “Sure…”
Jessops: “Hello..”
Drew: ” Hi… so…”
Jessops: “So What..”
Drew: “My camera?”
Jessops.. silence…
Drew: “yeah I gave my camera to a citylink lookalike guy yesterday, and actually just wanted to know if it’d had actually got to you..”
Jessops: “Oh it doesnt go to us, it goes to PJ Cameras..”
Drew: “Oh… well did they get it?”
Jessops: “dunno.. have you asked them?”
Drew: “you know what? maybe I should… I’d not thought of that… Can I talk to them??”
Jessops: “Sure…”
PJCameras: “Hello..”
Drew: “morning… Camera.. Citylink.. probably.. did you get it?”
PJCameras: “nope…”
Drew: “errrr…”
PJCameras: “Did you get a shipping number?”
Drew: “No he didnt give me one…”
PJCameras: “Oh.. its probably just delayed… it should be with us soon..”
A few days pass… a few phone calls to jessops and direct line… a month passes and eventually the camera sends back a postcard saying its having a lovely time, and it should get repaired within the next few days…
I then get a letter saying I need to pay the £50 excess… excess gets settled.. Still no sign of camera…
Yesterday I finally get a call from PJCameras;
PJC : “Hi, your camera is repaired.. can we ship it back to you?”
Drew: “Sure..”
PJC: “Friday or thursday?”
Drew: “Thursday please…”
PJC: “So.. friday… morning or afternoon?”
Drew: ” No Thursday… morning…”
PJC: “So Friday morning…”
Drew: “no.. like I said.. thursday morning please….”
PJC: “OK Thursday then… am…”
Drew: “Thanks…”
So.. Thursday came… banners are out for the expectant return of the camera.. sit in… nothing.. no citylink lookalike guy.. no van, no box, no bag, nothing…
So I ring Direct Line;
DL: “hi… direct line…”
Drew: “yeah i have a claim with you for a camera… still no sign of it.. and it was meant to be delivered today, in the morning…”
DL: “Oh you need to talk to..”
Drew: “yeah jessops.. I know.. can I talk to them please..?”
DL: “Sure…”
Jessops: “understand you’re waiting for a camera..”
Drew: “yes.. ”
Jessops: “Yes its with you now yes?”
Drew: “No..”
Jessops: “No…”
Drew: “No.. no camera.. should have been here today..”
Jessops: “Oh let me check with PJcameras….”
much discussions about cameras and drivers and insurance… and Pjcameras then say they have shipped it… and best talk to citylink…
So I ring CityLink..
CityLink: “Yeah, we delivered it…”
Drew: “To where??”
CityLink: “Manchester…”
Drew: “Manchester..?”
CityLink: “You’re not in Manchester are you…?”
Drew” “No…”
CityLink.. “Ooops..”
So I then ring back to Jessops…
Drew: “Seems my camera is in Manchester…”
Jessops: “Yes…”
Drew: “Did you know my camera was in manchester..?”
Jessops: “We knew it had been misdelivered yes…”
Drew: “Did you think to ring me…?”
Jessops: “No…”
Drew: “Ok.. can you see the issues with my camera being in manchester.. and me being in reading?”
Jessops: “No…”
Drew: “So thats all perfectly logical then?”
Jessops: “No..”
Drew: “Do you say no to everything? ”
Jessops: “No…”
Drew: “ok.. so.. my camera isnt here.. its in manchester, although it should have been here this morning.. in fact.. 2 months ago… you said it would take about 14 days to repair.. can you explain what the probelm is?”
Jessops: “Its probably the courier..”
Drew: “Well I’d worked out it wasnt santa and his reindeers fault…”
Jessops: Yes probably the Courier..”
Drew: “IS there anyone in charge at the moment there?”
Jessops: “Noo…”
Drew: “I’ve told you before about the no thing havent I…”
Jessops: “Theres no one in charge..”
Drew: “I’m getting that impression…”
Jessops: “You can talk to me…”
Drew: “Are you in charge…?”
Jessops: “Yes..”
Drew: “Your in charge of the whole call center?”
Jessops: “No.. well.. not really.. I take messages… for the supervisors…”
Drew: “So your not reallly in charge then are you…”
Jessops:: “No… not really…”
Drew: “Are you going to get someone to ring me tomorrow then?”
Jessops: “Yes…”
Drew” “Really? no reindeer, no santas…?”
Jessops: “Yes…”
The camera did finally turn up, and touch wood it’s been fine since, dispite it’s travelling ordeal.. the moral is.. always never use citylink, and dont drop your camera, and its normally the couriers fault..
Technorati Tags: consumer monkey, consumer revenge, time wasting
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